Refund policy
Prints
Every print is made to order and numbered as part of a limited edition, so once it’s dispatched, the sale is final — I can’t accept change-of-mind returns. Please be sure of your size and paper choice before you order.
Changed your mind right after ordering? Email me within 48 hours of placing the order and I’ll try to cancel or adjust it, but I can’t guarantee it — once printing has started, it can’t be undone.
If your print arrives damaged in transit, that’s on me to fix:
- Email rushton@therushtonedit.com within 7 days of delivery.
- Include photos of both the print and the packaging.
- I’ll reprint and resend at no cost, or refund you — your choice.
If the wrong item shows up, or something about the order isn’t right, tell me and I’ll fix it.
Handmade goods (candles and similar)
If a candle or other handmade item arrives and you haven’t opened or used it, you can return it within 14 days of delivery for a refund. You pay return shipping, and I’ll refund you once it arrives back with me unopened and in resaleable condition. Once a candle has been lit or used, it isn’t returnable — that’s standard for anything you burn or consume.
Services
Deposits for real estate and drone sessions are non-refundable if you cancel inside 72 hours of the scheduled shoot. Outside that window, I’ll refund the deposit or apply it to a rescheduled date, your call.
If weather makes a shoot unsafe or unworkable — for the drone in particular — I reschedule at no charge and no penalty to your deposit. That’s a safety call I get to make, not a debate.
Not happy with the edit? Let me know within 7 days of delivery and I’ll do a reasonable round of revisions before we call the job done.
Questions about a return or a booking? Email rushton@therushtonedit.com any time.
— Tanner